PRIVACY POLICY
Privacy of personal information is an important principle to Fantasy
Travel Inc. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary
for the travel products and services we provide. We also try to be open and transparent as to how we handle personal information.
This document describes our privacy policies.
Personal information is information about an identifiable individual.
Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home
address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health
services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an
opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual's
business address and telephone number), which is not protected by privacy legislation. In addition, due the nature of the
travel consulting business, we also include in our policies and staunchly protect therein an individual's financial information
including checking account information and credit card information.
Who
we are?
Fantasy Travel Inc., is
a commissioned travel consulting service and we advise and suggest travel products and services for our clients with a wide
spectrum of industry suppliers . Accordingly, we deal with a number of consultants
and third parties that may, in the course of their duties, have limited access to personal information we hold. These include
airlines, railroads, cruise lines, tour operators, computer reservations system providers, and other travel-related vendors.
We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance
that they follow appropriate privacy principles in accordance with their own policies under the Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect personal information for the following purposes:
Like all travel consulting services, we collect, use and disclose personal
information in order to serve our clients. For our clients, the primary purposes for collecting personal information are as
follows:
- to understand your needs and eligibility for
products and services
- to make and secure travel reservations and other
travel-related services
- to issue transportation documents, vouchers
and ID cards
- to provide travel suppliers with information
to complete the necessary purchasing arrangements for a wide array of travel and tourism products.
- Compile statistics and conduct market research
- Distribute promotional materials
- Distribute publications that have been subscribed
to
- Audit and compliance with the law
Please note that all airlines are required by new security laws in the
US and other countries to give security, customs, and immigration authorities access to passenger data. Accordingly any
information we hold about you and your travel arrangements may be disclosed to the concerning authorities of these countries
in your itinerary. The data will only be used for security purposes.
Examples of the type of personal information we collect for those purposes
include the following: name, address, telephone, age, credit card information, passport or visa information, Social Insurance
Number, web site cookies, and similar personal information necessary to properly identify our clients and their entitlement
to the services we arrange. We also collect personal information from our employees and contractors to assure our proper compliance
with employment laws, remuneration, tax payments, and other employee/contractor functions.
Protecting personal information:
Fantasy Travel Inc. understands the importance of protecting your personal
information in its possession or custody, including personal information that has been transferred to, or received from, a
third party in the course of commercial activities for processing or other purposes for which you have consented. For that
reason, we have taken the following steps:
- Paper information is either under supervision
or secured in a locked or restricted area.
- Electronic hardware is either under supervision
or secured in a locked or restricted area at all times. In addition, passwords are used on computers.
- Paper information is transmitted through sealed,
addressed envelopes or boxes by reputable companies.
- Electronic information is transmitted either
through a direct line or is anonymized or encrypted.
- Staff are trained to collect, use and disclose
personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
- External consultants and agencies with access
to personal information must enter into privacy agreements with us or acknowledge that the abide by PIPEDA.
Retention and destruction of personal information:
We need to retain personal information for some time to ensure that we
can answer any questions you might have about the services provided and for our own accountability to external regulatory
bodies. However, we do not want to keep personal information too long in order to protect your privacy. We keep our client
files for about 2 years. Our client and contact directories are much more difficult to systematically destroy, so we remove
such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove
such contact information right away. We keep any personal information relating to our general correspondence with people who
are not our clients, newsletters, seminars and marketing activities for about 6 months after the newsletter, seminar or marketing
activity is over. We destroy paper files containing personal information by shredding. We destroy electronic information by
deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we
may send some or all of the client file to our client.
You can look at your
information:
With only a few exceptions, you have the right to see what personal information
we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will
also try to help you understand any information you do not understand (e.g., various industry forms, technical language, etc.).
We will need to confirm your identity, if we do not know you, before
providing you with this access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we
may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible
and tell you the reason, as best we can, as to why we cannot give you access. If you believe there is a mistake in the information,
you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions
we may have formed. We may ask you to provide documentation that our files are wrong.
You can withdraw your consent:
We need to get your express or implied consent before obtaining or using
information about you, or disclosing this information to anyone. You may withdraw this consent at any time upon reasonable
notice, subject to legal or contractual restrictions. To withdraw your consent you should contact our Privacy Officer at the
address or telephone listed. Unless we hear otherwise from you, you are giving to us your consent for the collection, use
and disclosure of personal information as provided in this Policy for the Identified purpose.
Our Privacy Policy Officer is available to address any questions or concerns
you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Privacy
Policy Officer at:
Fantasy Travel Inc. Privacy Policy Officer
Our Privacy Policy Officer will acknowledge receipt of your complaint,
ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
For more general inquiries, the Information and Privacy Commissioner
of Canada oversees the administration of the privacy legislation in the private sector.
The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached
at: 112 Kent Street, Ottawa, Ontario K1A
1H3 as well as by:
|
Phone: |
(613) 995-8210 |
|
Toll-free: |
1-800-282-1376 |
|
Fax: |
(613) 947-6850 |
|
TTY: |
(613) 992-9190 |
|
E-mail: |
info@privcom.gc.ca. |
We
appreciate and value your patronage. At Fantasy Travel Inc., privacy is not a privilege, it's a right.
